This page explains what our 1 year warranty covers, what it doesn’t, and how to make a claim if something goes wrong.

Warranty Period

Eligible laptops are covered for 1 year from the date of delivery, regardless of whether the unit is Brand New, Open Box, or Used/Certified Pre-Owned. The warranty is provided directly by OurGadgets, not the original manufacturer, unless otherwise stated on the product page.

What Is Covered

The warranty covers hardware faults that arise from normal use, including but not limited to issues with the keyboard, trackpad, battery, display, ports, or internal components, provided the fault is not caused by misuse or external damage.

Condition-Specific Notes

Since we sell a mix of Brand New, Open Box, and Used laptops, coverage is applied consistently across all three, based on the specifications and condition disclosed on the product page at the time of purchase. A Used unit is not held to the same cosmetic standard as a Brand New one, but the same 1 year hardware warranty applies to all three.

What Is Not Covered

• Damage caused by accidental drops, impact, or mishandling
• Liquid or moisture damage
• Damage caused by unauthorized repair, disassembly, or modification
• Software issues, including reinstalling an unlicensed operating system or third-party software conflicts
• Normal cosmetic wear consistent with a disclosed Used or Open Box condition
• Batteries that have degraded through normal use beyond the manufacturer’s expected lifespan

Repair or Replacement

Where a valid warranty claim is made, we will either repair the fault or replace the unit, at our discretion, depending on the nature of the issue and parts availability. If a replacement is provided, it will be of equal specification, not necessarily the identical unit originally purchased.

How to Make a Warranty Claim

1. Contact us at [insert email, phone, or WhatsApp] with your order number and a clear description of the fault.
2. We may ask for photos or videos of the issue, or request the unit be sent in for inspection.
3. Once assessed, we’ll advise whether the issue is covered and what the next steps are.

Turnaround Time

Repair or replacement timelines depend on the nature of the fault and parts availability. We’ll provide an estimated timeframe once your claim has been assessed.

Who Covers Return Shipping for a Warranty Claim

If a claim is approved and the unit needs to be sent to us for repair, return shipping costs are covered by [insert: OurGadgets / the customer, depending on your policy]. Please confirm this with your actual process before publishing.

Questions

If you’re unsure whether an issue is covered before making a claim, contact us at Via the available contact channels and describe the fault, we’re happy to advise.